To: Randy Douglas
Subject: RE: K-Log Reference # 9200388-LUXOR Problem Order #
 
 
Paula Jean Dahlgren
Luxor Customer Service
1-800-323-4656 X 152
Fax 1-800-327-1698
pdahlgren@luxorfurn.com
 
 
 

From: Randy Douglas
Sent: Friday, October 23, 2009 4:04 PM
To: Paula Dahlgren
Subject: RE: K-Log Reference # 9200388-LUXOR Problem Order #

Paula,
 
Is this a LMC unit or an LMC2?
Neither the new units or the older units have a drop down in the front at the bottom. 
I think the unit was not assembled correctly because neither of our units have that drop down in the front below the door.
 
Randy
From: Paula Dahlgren
Sent: Friday, October 23, 2009 2:49 PM
To: Randy Douglas
Subject: FW: K-Log Reference # 9200388-LUXOR Problem Order #

Hi Randy,
 
Please look at the picture.  Do you have any suggestions as to how to solve the problem?
Is the only solution to bring the unit back?  If so to which location?  Hawthorne or AL?
Thanks, 
 
Paula Jean Dahlgren
Luxor Customer Service
1-800-323-4656 X 152
Fax 1-800-327-1698
pdahlgren@luxorfurn.com
 
 
 

From: Mirtha Magee (K-Log) [mailto:Mirtha@K-LOG.COM]
Sent: Friday, October 23, 2009 1:45 PM
To: Paula Dahlgren
Subject: FW: K-Log Reference # 9200388-LUXOR Problem

Hi!

Paula Jean:

Please see attached picture of the unit that the customer received; the problem with the unit is the drawers that they do not close; the customer has tried switching the drawers and that did not corrected the problem (the two drawers are of different size).  Please set up pick up of defective unit and process full credit for this order,

Let me know if you have any questions or need additional information.

Best regards,

Mirtha K-Log’s Service Specialist     

Phone 847 872 6611   Ext. 135

Fax     847 872 3728

E-mail Address:mirtham@k-log.com

 

 

 

From: Thomas L. Cordova [mailto:tlcordova@interact.ccsd.net]
Sent: Thursday, October 22, 2009 5:17 PM
To: Mirtha Magee (K-Log)
Subject: K-Log Reference # 9200388

 

Dear Mirtha,

 

Here is a photograph of the cabinet.  Please send me instructions as to how to send the product back.  Shipping details and credit card reimbursement.

 

Thank you for your prompt attention to this matter.

 

Thomas L. Cordova

Woodshop

Del Sol High School

Las Vegas, Nevada

tlcordova@interact.ccsd.net